Challange

Students and teachers often face difficulty in connecting effectively outside of the classroom. This results in delayed doubt resolution, lack of personalized guidance, and missed learning opportunities.

Solution

Learner Connect App – A digital platform designed to bridge the communication gap between students and teachers by enabling:

Instant Doubt Clearing – Students can post questions or doubts, and teachers can respond with text, audio, or video.
Scheduled 1-on-1 Sessions – Allows students to book time slots with teachers for personalized help.
Discussion Forums – Topic-based forums for collaborative learning and peer-to-peer interaction.
Learning Resources Hub – Teachers can upload and share notes, assignments, and reference material.
Progress Tracking – Both teachers and students can monitor learning progress and identify areas for improvement.

UX Research Plan: Tutor Booking App & Responsive Website

Goal

The goal of this project is to design an intuitive and responsive platform that enables tutors to list their services and allows parents to easily search for, evaluate, and book tutors for their children.

1. Objectives

This research aims to understand the needs of tutors in listing and managing their services, and to uncover the behaviors and pain points of parents when searching and booking tutors. It also seeks to explore key factors that influence trust, preferences around scheduling, and expectations around payments. Ultimately, the research will validate essential features for both mobile and desktop users.

2. Target Users

The primary users of this platform include independent tutors or those affiliated with tutoring agencies who want to manage and promote their services. Another key group is parents looking to hire qualified tutors for their children's academic support.

3. Methods

To gather both qualitative and quantitative insights, the plan includes user interviews with 5 to 8 tutors and 5 to 8 parents. A survey will also be distributed to collect responses from at least 30 participants to identify broader user trends. A competitive analysis of existing platforms such as Wyzant and Preply will provide context on industry standards and gaps. User journey mapping will help visualize how tutors and parents navigate the experience, while usability testing with mid- and high-fidelity prototypes will validate design decisions and gather actionable feedback.

4. Key Questions

For tutors, the research will explore their current methods for attracting students and the challenges they face in managing listings and sessions. For parents, questions will focus on how they choose tutors, what features build trust (such as reviews or credentials), and what pain points they experience with current tools.

5. Tools

The research process will leverage tools such as Google Forms and Zoom for surveys and interviews, Figma for prototype design, and Maze for usability testing. For mapping and synthesis, platforms like Miro or FigJam will be used to create journey maps and affinity diagrams.

6. Timeline (4 Weeks)

Week 1: Planning, participant recruitment, and launching the survey

Week 2: Conducting interviews and analyzing survey data

Week 3: Developing user personas, journey maps, and user flows

Week 4: Usability testing and refining the prototype based on feedback

7. Deliverables

Key deliverables will include user personas, journey maps, a summary of research insights, a feature prioritization matrix, and a usability testing report.

Success Criteria

Success will be measured by the clarity of identified user needs, the resolution of major usability issues, and positive user feedback during usability testing, with a goal of achieving at least an 80% task success rate.

RESEARCH

PERSONAS

PAPER WIREFRAMES

WIREFRAMES

MOCKUPS

USERFLOW

REFLECTION

This design project challenged me, and I grew a lot through the process.

The importance of planning-

Given the wide scope of the problem, I structured the research and design process to uncover and focus on the core issue.

The voice of the user-

Keeping the process user-centered proved essential; it allowed me to remain unbiased and helped me identify major usability issues that were overlooked in my original concept.

The just -do -it attitude-

I've often found decision-making—especially in design—challenging, knowing that even small choices can impact many users. This time, I pushed myself to combine insights from user research with my own design instincts to kickstart the process. I’ve learned that progress comes through iteration, and sometimes the most important step is simply getting started.

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